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Refund policy

Cartotecnica Moderna reserves the right to exclude the right of withdrawal according to art. 59 of Legislative Decree 206/2005 of the Consumer Code, as these are customized products.

Therefore, the consumer is clearly informed about the fact that the choice of one or more product customizations determines the loss of the right of withdrawal.

Commercial warranty and compliance

1. The seller is responsible for any defect in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.

2. The buyer must submit a formal complaint regarding defects within a maximum of 14 days from the date of delivery of the product;

3. In case of non-compliance, the user who has entered into the contract as a consumer will have the right to obtain the restoration of the conformity of the products free of charge, by replacement, or to obtain the termination of the contract relating to the disputed goods and the consequent refund of the price using the same payment method chosen by the buyer during the purchase.